'nuffsaidIssue #3: Scaling a right-touch customer experience modelOne of the first pieces of thought leadership around Customer Success that came out was that “you can’t treat all customers the same.” You…May 6, 2021May 6, 2021
'nuffsaidIssue #2: Preventing the “overblown support team”“How do you prevent CS from becoming an overblown support team for enterprise?” — The President of a prominent tech company asked me this…May 6, 2021May 6, 2021
'nuffsaidIssue #1: The “trusted partner” promiseFrom an interview with David GinsburgApr 27, 2021Apr 27, 2021
